Digital SaaS Service
Press Nexa is a digital SaaS platform. Subscription payment is used to reserve, create, activate, and operate a tenant workspace and related services.
Refund Eligibility
Refunds may be considered only for duplicate payments, failed payments where money was deducted but not received by us, payment verification errors, or cases where the subscribed workspace could not be activated due to an issue from our side.
Non-Refundable Cases
After onboarding, tenant setup, custom configuration, domain assistance, publication setup, or active service usage has started, payments are generally non-refundable unless required by law or approved by the company.
Cancellation
Customers can request cancellation by contacting support. Cancellation stops future service access according to the current billing period and plan rules. Data retention and export support may be handled according to platform policy and technical feasibility.
Refund Process
To request a refund, email srbc500@gmail.com or WhatsApp 8279408396 Chat with your account email, payment ID, order ID, amount, and reason. Approved refunds are processed through Razorpay or the original payment method. Bank and payment gateway timelines may vary.